Privacy Policy for Flower Delivery Great Bookham Customers

Introduction

This Privacy Policy explains how Flower Delivery Great Bookham ("we", "us", or "our") collects, uses, stores, and protects your personal data when you place flower delivery orders with us. This policy is applicable to all customers placing orders through Flower Delivery Great Bookham within Great Bookham and surrounding districts. We are committed to complying with the General Data Protection Regulation ("GDPR") and ensuring the privacy and security of your personal information.

The Data We Collect

In order to fulfil your flower delivery orders, we may collect and process the following categories of personal data:

• Personal Identification Data: Your full name, title, and, if applicable, the name of the recipient of the order.
• Contact Details: Delivery address, billing address, telephone number, and contact preferences.
• Order and Transaction Details: Details of the products you have ordered, delivery instructions, payment method (note: card details are not stored by us but may be processed securely via our payment service provider), and order history.
• Communication Data: Records of emails, telephone conversations, or written correspondence relating to your orders or customer inquiries.
• Technical and Usage Data: Data collected through cookies or similar technologies, such as IP address, browser type, page views, and time spent on our website, when you access our online services.

Lawful Basis for Processing

We process your personal data based on different lawful bases under the GDPR, depending on the context:

• Contractual Necessity: Most of the data we collect is necessary to fulfil the contract with you, such as processing your orders and delivering flowers as requested.
• Legal Obligation: We may process certain information to comply with legal requirements, such as record-keeping for tax or accounting purposes.
• Legitimate Interests: We may process your data to improve our services, prevent fraud, or manage customer relationships, as long as these interests are not overridden by your rights and interests.
• Consent: Where required, we may ask for your specific consent, for example, when sending you marketing communications. You can withdraw your consent at any time.

How We Use Your Data

Your personal data is used for the following purposes:

• To process and fulfil your flower delivery orders efficiently.
• To communicate with you about your order, delivery updates, or any issues relating to your order.
• To manage payments and issue invoices or receipts.
• To respond to your inquiries, feedback, or requests.
• To meet legal, regulatory, or compliance obligations.
• To improve our products, services, and customer experience through data analytics and feedback.
• If you have opted in, to provide you with marketing communications about our products and special offers.

Data Sharing and Data Processors

We do not sell or rent your personal data to third parties. However, to enable the effective delivery of our services, we may share your personal data with:

• Service Providers and Data Processors: Trusted third parties who provide services on our behalf such as payment processing, website hosting, order management software, and delivery services. These processors are contractually obligated to safeguard your data and act only on our instructions.
• Legal and Regulatory Authorities: Where required by law, your data may be disclosed to regulatory bodies, courts, or law enforcement agencies.

All third parties have been assessed for compliance with the GDPR and are required to keep your information secure and confidential.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Generally, order and transaction data is retained for a period of six years to comply with financial record-keeping requirements, unless a longer or shorter period is mandated by law, or you request its deletion in accordance with your rights below, and no overriding legal reason prevents this.

Your Data Protection Rights

As a data subject under the GDPR, you are entitled to exercise the following rights with regard to your personal data:

• Right of Access: Request access to the personal data we hold about you.
• Right to Rectification: Request the correction of incomplete or inaccurate data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data under certain circumstances.
• Right to Restriction: Ask us to restrict the processing of your data in certain situations.
• Right to Data Portability: Request to receive your data in a structured, commonly used, and machine-readable format.
• Right to Object: Object to the processing of your data based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Withdraw your consent where we rely on it for data processing, at any time.

To exercise any of the above rights, or if you have questions about how your data is processed, you may contact us using the details provided in your order confirmation or on our website.

Data Security

We implement appropriate organisational and technical measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These include secure servers, access controls, data encryption where applicable, and staff training in data protection.

Cookies and Online Tracking

When you visit our website, we may use cookies and similar technologies to collect technical and usage data. Cookies are small files placed on your device that help us improve your experience, analyse website traffic, and remember your preferences. You can manage cookie preferences through your browser settings. For more information, please refer to our Cookie Policy (available on request).

Policy Scope and Changes

This Privacy Policy applies to all flower delivery customers in Great Bookham and the nearby districts who place orders with us. We may update this policy from time to time to reflect changes in our practices, legal requirements, or services. Any updated versions will be made available to you and will be effective upon publication.

Contact and Complaints

If you have any questions, concerns, or complaints about how we process your personal data, please contact us using the channels provided in your order confirmation or on our website. You also have the right to lodge a complaint with the UK Information Commissioner's Office or your local data supervisory authority.

We thank you for trusting Flower Delivery Great Bookham with your personal data and are committed to ensuring your privacy is protected at all times.