Returns, Refunds & Complaints at Flower Delivery Great Bookham
Fresh Flowers Guarantee for Great Bookham
At Flower Delivery Great Bookham, we take pride in being a trusted local florist, dedicated to delivering the freshest blooms to homes and businesses throughout Great Bookham and surrounding areas. Our commitment to quality and customer satisfaction means every bouquet is carefully crafted and dispatched to ensure maximum freshness. We offer a Fresh Flowers Guarantee on all our arrangements, so you can order with complete confidence.
Damaged or Unsatisfactory Flowers on Arrival
Your satisfaction is our top priority. While we take every precaution to package and transport your flowers securely, we recognize that, on rare occasions, flowers may arrive damaged or in unsatisfactory condition. If you receive flowers that are visibly wilted, damaged, or not as described upon arrival, please inform us as soon as possible. We kindly ask that you provide photographic evidence of the damage (where feasible) within the first 24 hours of receipt. This helps us to swiftly assess and resolve any issues.
Freshness Window
Our flowers are sourced daily, and we guarantee their freshness for at least five days from the date of delivery, provided they are cared for in accordance with the simple instructions included with your order. Should your flowers deteriorate significantly within this time frame, please notify us and we will be happy to help. Please note that certain delicate varieties may have a shorter natural lifespan, but this will always be indicated at the time of purchase.
Refunds and Replacements
If you encounter a problem with your delivery, our team is here to make things right. Depending on the nature of your complaint, we offer the following solutions:
- Replacement: We will arrange for a fresh replacement bouquet to be sent at the earliest possible opportunity.
- Refund: If a replacement is not suitable, we may provide a full or partial refund to the original payment method, based on the issue at hand.
All refund or replacement requests relating to flower freshness are subject to the five-day Fresh Flowers Guarantee. Requests made beyond this period may be considered at our discretion.
How to Make a Complaint
We value your feedback, whether positive or negative, as it helps us to improve our service. If you wish to make a complaint, please contact us promptly with your order number, details of the issue, and any supporting photos. Our team will acknowledge your complaint within two business days and work with you towards a satisfactory resolution.
Our reputation as a reliable local florist in Great Bookham means everything to us. We strive to resolve all complaints fairly, courteously, and efficiently. Your trust is important, and we appreciate the opportunity to address any concerns you may have regarding your flower order.
Trusted Local Flower Delivery in Great Bookham
Flower Delivery Great Bookham has built its reputation on delivering exceptional flower arrangements and excellent customer care to our local community. All orders are handled with the utmost attention and delivered promptly to homes and businesses in Great Bookham and the nearby area. Thank you for supporting your local florist — we are always here to help ensure every flower delivery brings joy.
