Flower Delivery Terms & Conditions – Great Bookham and Nearby

Introduction

Welcome to our Terms and Conditions for Flower Delivery in Great Bookham. These Terms & Conditions govern your use of our website and the online purchase of our flower delivery services throughout Great Bookham and the surrounding areas. By placing an order through our site, you agree to abide by these terms, which are designed to ensure a transparent, fair, and enjoyable buying experience. Please read these Terms & Conditions carefully before placing your order. If you do not agree with any part of these terms, please do not proceed with your purchase.

Service Overview

We specialise in online flower delivery for customers in Great Bookham and neighbouring districts. Our service allows you to browse a curated selection of fresh flowers, place orders online, and arrange for delivery to your chosen address. These Terms and Conditions apply to all orders placed via our website for delivery within Great Bookham and the surrounding locale.

Order Process

To buy flowers for delivery in Great Bookham, simply browse our website, select your preferred floral arrangement, and follow the prompts to complete the checkout process. When placing your order:

• Ensure all recipient details, addresses, and delivery instructions are complete and accurate.
• Choose from our available delivery dates and times; specific time slots cannot always be guaranteed but we will endeavour to accommodate your preference.
• After submitting your order, you will receive an order confirmation via the website and to the contact details provided. Please review your confirmation carefully. If any details are incorrect, contact us promptly to amend the order if possible.
• Your order becomes binding once it has been accepted by us and a confirmation has been issued. We reserve the right to decline an order for any reason, for example, due to unavailability of flowers or delivery constraints.

If, for any reason beyond our control, we cannot fulfil your selected order, we will contact you as quickly as possible to discuss alternative arrangements or a refund.

Flower Substitution Policy

We strive to ensure the freshest blooms and the closest possible match to your selected arrangement. However, due to seasonal availability and supply fluctuations, some flowers or products might need to be substituted. Any substitutions will always be of equal or greater value and as close in style and quality as possible to the original selection.

Payments

Payment for all flower orders must be made in full at the time of ordering via our secure online checkout. We accept most major debit and credit cards, as well as any additional payment methods displayed at checkout. Your order will not be processed or dispatched until full payment has been received and authorised.

Prices listed on the website are inclusive of VAT (where applicable) and include standard delivery charges within Great Bookham and the specified areas. Any supplementary services or fast-tracked delivery options may incur additional costs, which will be clearly displayed prior to completing your purchase.

We take payment security seriously and use industry-recognised encryption technologies to process your payment confidentially and safely. We do not store your payment details after the transaction is completed.

Order Amendments and Cancellations

We understand that plans can change. If you wish to amend or cancel your order, please contact us as soon as possible. The following terms apply:

• Order Amendments: Amendments to your flower order (such as changes to delivery address or message) can only be made if requested before the order has been processed and dispatched. While we will do our utmost to accommodate changes, we cannot guarantee amendments after order confirmation.
• Order Cancellations: If you wish to cancel your flower delivery, please request cancellation at least 24 hours before the scheduled delivery date. For same-day or next-day deliveries, cancellation may not always be possible if the order has already been prepared or dispatched. If successful, refunds will be processed using the original payment method within a reasonable timeframe.
• If cancellation is requested after the preparation or dispatch of your order, or delivery has taken place, a refund cannot generally be offered due to the perishable nature of the product.

Delivery Policy

We deliver throughout Great Bookham and nearby areas as specified on our website. When ordering online flower delivery in Great Bookham, please consider the following:

• Standard delivery times and days are displayed at checkout. We do not deliver on Sundays or public holidays unless otherwise stated.
• We will make reasonable efforts to deliver your flowers at the agreed date, but cannot accept liability for events beyond our control that prevent timely delivery (for example, severe weather or traffic disruption).
• If the recipient is not available at the delivery address, we may leave the flowers with a neighbour or in a safe place, at the courier's discretion. A notification will be left with delivery details.
• It is your responsibility to ensure that delivery details provided are correct, to avoid misdelivery. We do not accept liability where delivery details are incorrect or incomplete.

Non-Delivery and Complaints

If you believe your order has not been delivered as requested, or if there is an issue with your order, please contact us promptly so we can investigate and resolve the situation. For non-delivery or complaints relating to the quality of our flowers, you must notify us within 48 hours of the scheduled delivery date. Claims made after this period may not be eligible for refund or replacement.

We handle all complaints with care and will do our best to satisfactorily resolve any problem in accordance with these Terms & Conditions.

Returns and Refund Policy

As flowers are perishable goods, we are unable to accept returns except in the case of a genuine fault or quality issue. In the rare instance that your flowers arrive damaged or below our standards, please contact us within 24 hours of delivery with supporting details (such as photos). We will either re-deliver a replacement, offer an alternative arrangement, or provide a refund where appropriate.

Refunds are issued to the original payment method and may take several working days to appear in your account depending on your bank or card provider.

Liability

We will perform our obligations under these Terms & Conditions with reasonable care and skill. However, we shall not be liable for:

• Any loss or damage caused by incorrect information supplied by you, such as inaccurate delivery addresses.
• Delays, non-deliveries, or other failures resulting from circumstances outside our reasonable control, for example, severe weather conditions, natural disasters, or transport disruptions.
• Indirect or consequential loss suffered by you, including any missed events or occasions, where delivery is affected by factors beyond our control.

Our maximum liability in respect of any claim arising from your order will be limited to the value of the order in question.

Customer Obligations

By placing an order, you undertake that:

• You are legally capable of entering into binding contracts.
• All information supplied during the order process is accurate, current, and complete.
• You have authority to use the payment method selected at checkout.

Privacy and Data Protection

We are committed to protecting your personal data and privacy when ordering flowers online for Great Bookham deliveries. Any personal information you provide is used solely to fulfil your order, administer your account, and enhance our service. We do not share your details with third parties, except those involved in the direct delivery of your order. All data is processed in accordance with applicable data protection laws.

Intellectual Property

All content, photographs, and descriptions present on our website are the property of our business or suppliers. They may not be reproduced, modified, or distributed elsewhere without our prior consent.

Force Majeure

We will not be liable for any breach of our obligations under these Terms & Conditions where such failure is due to events beyond our reasonable control ("Force Majeure"), including but not limited to fire, flood, act of God, war, or government action.

Governing Law and Jurisdiction

These Terms & Conditions, and any contracts based on them, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these Terms & Conditions or the supply of goods and services shall be subject to the exclusive jurisdiction of the English courts.

Changes to Terms & Conditions

We reserve the right to review and amend these Terms & Conditions from time to time. The latest version will always be available on our website. By placing an order, you agree to abide by the terms in force at the time of ordering.

General Information

These Terms & Conditions apply to all customers placing orders for flower delivery in Great Bookham and all nearby areas we serve. If any provision of these Terms & Conditions is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

If you have any questions about these Terms & Conditions or your online flower delivery order in Great Bookham, please refer to our FAQ or get in touch through our customer service on the website.